White Paper on Digital Consumer Rights Protection (2023)

数字消费者权益保护白皮书(2023年)首页.png
  • 【Published by】

      China Academy of Information and Communications Technology, Internet Society of China

  • 【Complied by】

      China Academy of Information and Communications Technology, Internet Society of China

  • 【Published in】

      October 2023

 I.                 The New Connotation of Digital Consumer Rights Protection

(i)        The Characteristics of Digital Consumption

(ii)     The conceptual category of digital consumers

(iii)   The formation process of digital consumer rights

(iv)    The Era Value of Digital Consumer Rights Protection

 

II.              The New Development of Digital Consumer Rights Graph

(i)        The Development Foundation of Digital Consumer Rights

(ii)     The Logic and Classification of Equity Composition

(iii)   The framework for protecting the rights and interests of digital consumers

 

III.          The New Situation of Digital Consumer Rights Protection

(i)        Changes in consumer patterns require upgrading of rights protection

(ii)     Key rights and group protection needs are more prominent

 

IV.           New achievements in protecting the rights and interests of digital consumers

(i)        A more solid pattern of diversified co governance

(ii)     A more complete system for safeguarding rights and remedies

(iii)   The technology empowerment effect is more prominent

 

V.              Outlook on the Trend of Digital Consumer Rights Protection

(iii)   The connotation boundary of digital consumption will be further expanded and deepened

(iv)    The continuous interweaving and fission of digital consumer rights

(v)      Continuous collaborative optimization of legal regulations and protection mechanisms

(vi)    The pattern of multi-party governance and protection is constantly consolidating

(vii) Digital consumer rights protection technology accelerates systematization

(viii)            The concept of putting consumers at the center is gradually deepening

Download:
     - 数字消费者权益保护白皮书(2023年).pdf